Returns and Complaints

Last updated: 26 September 2026

This English translation is provided for convenience. In case of any discrepancy, the Czech version prevails.

Made-to-order portraits and returns

Every portrait is made to order from your photos. Such goods cannot be returned within 14 days without giving a reason. That is why we always send you a design for approval first, changes are free and we only print once you agree. If you change your mind before we send you the design, write to us at info@petska.cz.

Complaints

You can claim a visible defect of the portrait, meaning damage (for example in transit) or a faulty print. The look of a portrait you approved in the design is not a defect, because we print exactly the approved version. A consumer can claim a defect within 24 months of receipt.

1. E-mail us at info@petska.cz with your order number, a description of the defect and a photo.
2. If we need the canvas back, send it to Tadeáš Vala, Farní 63, 753 01 Hranice, Czech Republic. We will reimburse the postage for a justified claim.
3. We handle the claim without undue delay, within 30 days at the latest. Depending on the defect, we reprint and resend the portrait or refund your money.

Damage in transit

When receiving the parcel, check that the packaging is not visibly damaged. If it is, take a photo of the damage or refuse the parcel, and write to us straight away.

Refunds

We refund money the same way you paid, within 14 days of resolving the claim at the latest. Your bank or card issuer may take a little while to credit it.

Operator

Tadeáš Vala
Company ID (IČO): 17411076
registered at Farní 63, 753 01 Hranice, Czech Republic
sole trader, not a VAT payer
e-mail: info@petska.cz
web: petska.cz